Ordering glasses doesn’t need to be a mystery. At Underhill Optometry, we’re upfront about timelines, warranties, and what to do if something goes wrong.
When you invest in new eyeglasses, you want to know two things: how soon you’ll get them and what happens if they break. At Underhill Optometry, we aim to make the process smooth, timely, and fully supported.
Glasses Timeline: When Will They Be Ready?
Most glasses are ready faster than you think.
Here’s what we tell our patients:
- Single vision lenses: Typically ready within one week
- Progressive lenses: Allow up to two weeks, just in case
In many cases, your glasses may arrive sooner, but we prefer to set realistic expectations so there are no surprises.
We use high-quality eyeglass lenses from trusted names like Zeiss, which helps reduce delays and ensures you receive precision optics every time.
What If Something Breaks?
We know accidents happen. That’s why every pair of glasses we offer includes a manufacturer’s warranty—usually for one to two years, depending on the product.
Here’s what that covers:
- Frame damage due to manufacturing defects
- Lens issues like peeling coatings or premature wear
There are limits (for example, running over your glasses with your car is not covered), but in most cases, we honor valid warranty claims with no problem. Our optical staff can even replace individual frame parts like temples if needed.
Glasses That Last: Why Quality Matters
The frames and lenses we offer at Underhill Optometry are built to last. We partner with premium manufacturers to ensure sturdiness and clarity, so your glasses don’t just look good, they stand up to daily use.
Patients often ask why warranty claims are so rare in our office. The answer is simple: we don’t stock flimsy frames or unreliable lenses. With trusted brands and skilled opticians, most patients walk out with glasses that last well beyond their first year.
And if something does go wrong? You’ll have support from our team and the original manufacturer’s warranty to back you up.
How to Care for Your Glasses
While our Dr. Stephanie Kong focuses on vision health, your glasses’ daily care is handled by our experienced eye doctors. When you pick up your eyewear, someone from our team will walk you through the basics of care and cleaning, so your investment stays in great shape.
We recommend:
- Using a microfiber cloth and approved cleaning solution
- Avoiding hot water, which can warp lens coatings
- Keeping your glasses in a protective case when not in use
- Bringing them in for adjustments or deep cleaning if needed
These small habits go a long way in keeping your vision clear and your glasses comfortable.
Get Your Glasses from a Trusted North York Optometrist
When you order eyewear from Underhill Optometry, you’re not just getting a product—you’re getting guidance, service, and support. Whether it’s your first pair or your fifth, our team makes sure your glasses are ready, protected, and properly cared for.
Need to update your prescription or explore new frames? Book your next visit today by requesting an /contact-us/appointment-request-form/. We’ll take care of everything from the eye exam to the final fit.